The agent-native support workspace.
A look at what support work could feel like when Claude carries the labor and the team carries the judgment. Five surfaces — the morning queue, three case archetypes, and the account brief that lives one click behind any practice name.
Static prototypes — clickable, but the conversations and updates are pre-recorded. Best viewed on a wide screen (laptop or bigger). The practice name in any case view is clickable and opens the account brief.
Honest reactions welcome — visual, conceptual, anywhere it lands wrong. Reply to Robert in Slack or email with anything that strikes you.
The queue
What the team sees when they open Cowork. Claude reads the day, surfaces what deserves attention, lets the agent triage conversationally. Auto-refreshing — leave it open all day.
Fairfax — Saturday hours
A routine ticket. Account context glanceable in the header, Claude carries the practice's voice into the read, the live preview of Fairfax's site updates as changes apply, and the draft customer reply sits ready to ship.
Coastal Plains — six items in motion
A multi-change ticket — three done, one in progress, two needing the agent's judgment. Shows how the system tracks state across messy work so nothing gets lost.
Hartwell — pop-up vs. the better play
Customer asked for one thing; Claude sees a better path to their actual goal. Surfaces fleet patterns (pop-ups underperform combos by 60–70% on mobile) and three options without overriding the customer.
Fairfax — account brief
What Claude assembles when the agent clicks a practice name. The voice, the recent activity, who from the senior team has touched the account, fleet position, things worth remembering. Agent-native, not a CRM dashboard.